TERMS & CONDITIONS

Supplier Information

Business: AromatheraFee
Trading address: Fiona, AromatheraFee, 41 Dale View Road, Keighley, West Yorkshire, BD21 4YF
Email: aromatherafee03@gmail.com
VAT: We are not VAT registered.

1. About These Terms

These Terms & Conditions apply to purchases made through www.aromatherafee.co.uk, together with our Website Terms of Use and any applicable product-specific terms. By placing an order, you agree to the terms applicable at the time of purchase. Nothing in these terms affects your statutory consumer rights.

2. Products & Payment

We aim to ensure product descriptions and photographs are accurate. Colours and appearance may vary slightly depending on your screen and normal variations in materials.

All prices are shown on the website. Any applicable taxes are included in the displayed price. Delivery charges are shown at checkout. Full payment is required when ordering.

We accept the payment methods displayed at checkout. Orders may be held or cancelled if payment cannot be completed.

For bespoke or personalised products, you are responsible for providing accurate information when ordering.

3. Ordering

Please check product descriptions and suitability before ordering. We reserve the right to decline an order where necessary and will contact you if there is a problem.

An order confirmation will be sent by email once your order has been accepted. If an item becomes unavailable, we will contact you to arrange an appropriate refund or alternative.

4. Safe Use of Products

Our products must be used only as directed and in accordance with the instructions and safety information provided.

Please read all product information before use and consider any relevant allergies, sensitivities, medical conditions or other individual needs. Seek appropriate professional advice where necessary.

You are responsible for following the product instructions, using products for their intended purpose and storing them safely. Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited.

5. Cancelling an Order & Change-of-Mind Returns

If you are a consumer purchasing online, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason. For orders delivered in separate consignments, the period normally runs from receipt of the last item.

To cancel, email aromatherafee03@gmail.com or write to:

Fiona, AromatheraFee
41 Dale View Road
Keighley, West Yorkshire
BD21 4YF

You must tell us within the cancellation period and return the goods within 14 days of notifying us. Please keep proof of postage.

Unless the goods are faulty or another legal exception applies, you are responsible for the cost of returning them.

Goods should be returned with reasonable care. You may handle goods as necessary to inspect them as you would in a shop. We may deduct an amount from your refund if handling goes beyond this and reduces the value of the goods.

Exceptions: The right to cancel does not apply to certain products, including personalised or made-to-order goods and sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed, where the legal conditions for the exception are met. This may apply to some aromatherapy or skincare products, depending on the product and its packaging.

If you cancel within your statutory rights, we will refund the product price and the cost of our least expensive standard delivery option. We may withhold the refund until we receive the goods or you provide evidence that you have returned them, whichever happens first. Refunds will be made within 14 days of that point, using your original payment method unless otherwise agreed.

These cancellation rights do not affect your rights concerning faulty or misdescribed goods.

6. Faulty, Damaged or Missing Orders

We want your order to arrive safely and in good condition. If an item arrives damaged, is faulty, does not match its description or your order has not arrived, please contact aromatherafee03@gmail.com as soon as possible, explaining the issue and including photographs where helpful.

We may ask for further information or for the item to be returned. We will explain the next steps and arrange an appropriate remedy in accordance with your statutory rights.

Depending on the circumstances, your rights may include a refund, repair or replacement. Where a return is required because goods are faulty or otherwise do not conform to the contract, we will cover the reasonable return costs in accordance with the law.

Please contact us promptly so we can investigate, but any request to do so within a particular number of days does not limit your statutory rights.

7. UK Shipping & Delivery

Delivery options and charges are displayed at checkout. Dispatch and delivery estimates are provided where available.

Unless another timeframe has been agreed, we will deliver your order without undue delay and within the period required by law. If a delay occurs, we will contact you where appropriate.

Please ensure your delivery address is correct when ordering. If an order cannot be fulfilled, we will contact you to arrange a suitable solution.

8. USA & International Orders

International orders are dispatched from the UK using an appropriate postal service. Delivery estimates are not guaranteed, and customs processing may cause delays.

Where available, USA orders may be sent using Royal Mail's Postal Delivery Duties Paid (PDDP) service. Applicable duties and customs arrangements depend on the destination, products and shipping service. We will provide any relevant information available at the time of dispatch.

Customers must provide an accurate delivery address and any information reasonably required for shipping or customs. We may decline or cancel an order if a product cannot legally or safely be shipped to the destination or a suitable service is unavailable. If we cancel, we will refund the affected order.

If an international parcel is returned because of an incorrect address, refusal or failure to collect, we may seek to recover reasonable costs where legally permitted. This does not affect your statutory rights. Import duties or customs charges may not be recoverable from the relevant authority.

For damaged or missing international parcels, please contact us promptly so we can investigate with the carrier.

9. Customer Service & Complaints

For questions, order issues or complaints, contact us at aromatherafee03@gmail.com or write to:

Fiona, AromatheraFee
41 Dale View Road
Keighley, West Yorkshire
BD21 4YF

We aim to respond within 14 days. If an investigation takes longer, we will try to keep you informed.

10. Gift Vouchers

Gift vouchers can be redeemed against eligible products on our website, subject to availability. They are valid for 12 months from the date of issue and cannot be exchanged for cash, except where required by law.

Please ensure the recipient's email or delivery address is correct. If your order total is less than the voucher value, the remaining balance will be issued as another voucher. Any additional amount due must be paid using an accepted payment method.

Refunds for purchases made with a gift voucher will normally be returned to a gift voucher, subject to your statutory rights.

Please contact us if a voucher is lost, stolen or used without permission. We cannot guarantee replacement.

11. Offers & Promotions

Promotions are subject to their stated terms and product availability. Unless an offer says otherwise, only one discount code may be used per order. Codes cannot be exchanged for cash or applied retrospectively.

Welcome discount: Subscribers receive a unique code for 10% off their first online order, with no minimum spend. The discount excludes gift vouchers, sale items and postage and packing, and cannot be combined with another discount code. The code can be used once per customer. We may withdraw or amend the promotion for future orders, without affecting discounts already validly applied to accepted orders.

12. General Terms

We are not responsible for delays caused by events beyond our reasonable control, but this does not affect your statutory rights.

If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply.

These terms are governed by the laws of England and Wales, and disputes will be subject to the jurisdiction of the courts where legally applicable.

Nothing in these terms excludes or limits any consumer rights or liability that cannot legally be excluded or limited.