SHIPPING & RETURNS
Now offering Royal Mail International Tracked delivery to the USA.
Shipping prices are calculated by weight. We aim to dispatch all orders (UK & International) within 1 - 3 working days. Once dispatched, you will receive a dispatch email notification with the relevant details and tracking. Please see our full Terms and Conditions
USA SHIPPING
We now ship to the USA 🇺🇸
AromatheraFee is based in Yorkshire, UK, and we are delighted to now offer tracked shipping to customers across the United States.
All USA orders are sent using a tracked international service with Postal Delivery Duties Paid (PDDP), where available.
Delivery
We currently aim to dispatch orders within 1–3 working days.
USA delivery is estimated at 5–7 business days after dispatch.
Please note that delivery times are estimates rather than guaranteed delivery dates. Occasional delays can occur due to customs processing, postal delays or circumstances outside our control.
Duties & customs
We use Royal Mail's Postal Delivery Duties Paid (PDDP) service for USA orders.
This means that import duties are handled through the shipping process rather than normally being collected from you when your parcel arrives.
You should not normally be asked to pay additional import duty to the postal carrier on delivery.
All required customs information is submitted with your order, including the product description, value and country of origin.
Please ensure that your delivery address and contact details are entered correctly at checkout, as these details may be required for customs and delivery purposes.
Important
International shipping charges shown at checkout are based on the size and quantity of products in your order.
For larger or particularly heavy orders, we may need to contact you before dispatch if the shipping method or cost needs to be adjusted.
We will always contact you before making any additional charge.
No surprise customs bill at the door
We don't want you opening your front door to a customs bill.
That's why USA orders are sent using Royal Mail's Postal Delivery Duties Paid service where available, so applicable import charges are handled before delivery rather than being collected from you by the carrier.
Cancellations & Returns
If for any reason, you are not entirely happy with your order or have changed your mind, you may return your products in their original condition within 14 days of delivery. If returning from the USA, you may return your products in their original condition within 30 days of delivery. You are responsible for any loss in value if products are not returned in resaleable condition. For more information on this please see our full Terms & Conditions.
To return your order, please contact us via email at aromatherafee03@gmail.com within 14 days from delivery of your order. You are responsible for the cost of return unless the item is faulty. Please see our terms on damaged/faulty items below. We advise that you return products using a service which will provide proof of postage.
A refund will be issued within 14 days of us receiving and checking your returned products.
Please see our full Terms & Conditions.
Damaged / Faulty items
We hope that your item reaches you in perfect condition but if you receive damaged or faulty items, or an electrical product subsequently develops a fault within 6 months of purchase, please email aromatherafee03@gmail.com within 7 days of receipt or finding the fault, or the expected delivery, whichever is soonest. We will then assist you with your return.
Once we have received and checked/tested the product, you will be offered a refund or replacement (if we are able to).
We will not accept a return if the fault arises from abnormal use, failure to follow instructions or guidance, misuse, alteration or unauthorized repair, willful damage, improper maintenance or negligence on the part of any buyer, user or third party.
Refunds are made within 14 days of our receipt of the faulty item and will be sent to your original payment method. We will refund you the full purchase amount including delivery. Please see our full Terms & Conditions.
Lost or Delayed Orders
In the event that your parcel is lost by the courier a waiting period of 7 working days is required bu the handler before confirmation of loss. After 7 working days a refund or order reissue can be arranged.